About KANA Software, Inc.
KANA provides service experience solutions that successfully balance customer interests with business goals. Service Experience Management (SEM) uniquely unifies business process, case and knowledge management for customer service organizations.
KANA SEM 11 integrates IBM Information Management products, allowing Service managers to take control of their service experience with a high performing, reliable out of the box solution.
Learn more about IBM Application-Specific Licensing and KANA Software, Inc. HERE, or give me a ring.
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