Originally published 31 Mar 2013 on ibm.com.
"Out of the box, IBM Endpoint Manager software dramatically streamlined our patch deployment processes…, increased confidence in our software usage data and enhanced our lifecycle management and power management processes significantly." - Dan Corcoran, director of client technology, US Foods
Customer: US Foods
Industry: Wholesale Distribution & Services
Deployment country: United States
US Foods is a leading distributor of more than 350,000 products to over 250,000 customers, including independent and multi-unit restaurants, healthcare and hospitality entities, and government and educational institutions.
- Business need: US Foods needed an automated, centralized endpoint management solution to replace cumbersome software compliance monitoring and application deployment processes across 15,000 endpoints.
- Solution: The company selected IBM® Endpoint Manager software for lifecycle management, software usage analysis, power management, and security and compliance
- Benefits: IBM Endpoint Manager software helped US Foods reduce patch deployment times by 80 percent, saving USD500,000 on software licenses and avoiding more than USD1 million in license noncompliance fines.
US Foods is a leading distributor of more than 350,000 products to over 250,000 customers, including independent and multiunit restaurants, healthcare and hospitality entities, and government and educational institutions.
Seeking to streamline cumbersome endpoint management processes
Software vendors are increasingly vigilant about protecting their licensing revenue and enforcing their agreements, meaning their customers face the ongoing prospect of potentially costly software audits. Before finding itself in that situation, US Foods conducted an internal audit, analyzing software license compliance for its top-five applications.
For six months, Dan Corcoran, the company's director of client technology, spent nearly 10 hours a week collecting and assimilating software installation and licensing data from 15,000 laptops and desktops at 67 distribution centers.
“The process was very labor intensive with our endpoint management software at the time and it was difficult for us to wrap our arms around exactly what software we had,” he recalls. “Our previous tool didn't help us distinguish between different applications from the same vendor or between different versions of the same software.”
Lacking confidence and control
Less than confident in the endpoint data he had, Corcoran asked personnel at each distribution center to track down and confirm his findings. This was another cumbersome task requiring an hour or more per week throughout the internal audit period.
Even though the endpoint management tool supported centralized lifecycle management and deployment capabilities, bandwidth inconsistency from one distribution center to another forced Corcoran to decentralize some of those activities, at the cost of time and control. “It would take us 7 to 10 business days to do a Microsoft patch, because we had to rely on somebody else to take action. Nothing was systematized; we needed to institute a standard across the entire organization.”
Centralizing management of 15,000 endpoints
The company deployed the IBM Endpoint Manager solution to ensure software license compliance across all of its 15,000 endpoints as well as to reduce its device-related electricity costs and compress its patch and application deployment cycles.
“Out of the box, IBM Endpoint Manager software dramatically streamlined our patch deployment processes, reducing deployment times by 80 percent. It also greatly increased confidence in our software usage data and enhanced our lifecycle management processes significantly,” says Corcoran, who points out that two years into full production with the IBM software, the company's central office now manages all of these endpoint-related activities, thus reducing time and effort spent in the company’s remote offices and locations.
As an example of how he uses the IBM Endpoint Management software for asset management, Corcoran points to a recent analysis of Microsoft Office Suite application usage. Sampling 500 endpoints, he discovered that all endpoints had the Microsoft Office Professional software suite with Microsoft Access software, but less than half ever opened Access software and the majority rarely used it. The company thus stopped providing the Professional version of the software, saving an estimated USD500,000.
Reducing audit vulnerability and optimizing custom Fixlets
Perhaps nowhere is IBM Endpoint Manager software more critical than in audits. “Prior to acquiring the IBM solution, our software compliance vulnerabilities were over six figures," recalls Corcoran. “But in just one instance, by using IBM Endpoint Manager software to audit ourselves, we reduced what could have been over a million dollars in penalties for a particular vendor to less than USD7,000.”
In addition to out-of-the-box functionality, US Foods uses several custom “Fixlets” (policies) to extend granular visibility and control into any endpoint. For instance, Corcoran's team developed a Fixlet allowing any device to interface with IBM Endpoint Manager software through a virtual private network to install a printer. Using the outward facing relays the team captured accurate hardware and software inventory information from a recently acquired company.
“Typically, we'd be in the dark regarding their software and hardware configurations, but we now capture that information, even if they're not on our network,” says Corcoran. Armed with that insight, Corcoran determined in one case that US Foods could retain a significant portion of the acquired company's hardware and software inventory, which saved US Foods USD70,000 in capital expenditures.
Corcoran sees an expanded role for IBM Endpoint Manager software in the future, by supporting more Apple Mac endpoints and also potentially supporting driver hand-held mobile devices. “I never had that same comfort level with the previous toolset. I see us getting more engaged with IBM Endpoint Manager so that we have a single source of the truth for our entire environment.”
Software: IBM® Endpoint Manager
For more information
To learn more about IBM Endpoint Manager software, please contact your IBM marketing representative or IBM Business Partner, or visit the following website: ibm.com/software/tivoli/endpoint
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IBM products and services that were used in this case study.
Software: IBM Endpoint Manager for Lifecycle Management
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