Monday, July 30, 2012

Engage Customers, Increase Revenue and Satisfaction with @Asponte and @IBM

Providing an engaging web experience, complete with built-in social capabilities and mobile device support, attracts and retains more customers.  IBM's Customer Experience Suite - along with the expertise of IBM Premier Business Partner, Asponte, creates exceptional Web Experiences that are hard to ignore:

  • 400% higher visit-to-lead conversion rate
  • 41% lower page abandonment rate
  • 75% faster time to roll out new customer applications
  • 30% higher rating of self-service web over help desk
  • 25-125% potential profit increase due to customer retention

Click HERE for Leading through Connections:  Insights from the Global IBM CEO Study.  You can also register to get a copy of the complete study.

For some time, businesses have been refining and optimizing their networks of suppliers and partners. But something just as meaningful has been happening – the sudden convergence of the digital, social and mobile spheres – connecting customers, employees and partners in new ways to organizations and to each other.

In speaking face-to-face with 1,709 CEOs, general managers and senior public sector leaders around the globe, leaders confirmed that our new connected era is changing how people engage. How are CEOs responding to the complexity of increasingly interconnected organizations, markets, societies and governments? The key findings center on:

  • Employees. Empowering employees through values
  • Customers. Engaging customers as individuals
  • Partnering. Amplifying innovation with partnerships

To learn much more and to request a Web and Social Assessment Workshop, contact Stephen Thorne at Asponte at (603) 396-9449 or

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