Wednesday, April 23, 2014

A Simplified approach to IT Service Management

Check out the video I added to the right-side of my IBM Page.

In it, Brian Jeffrey, Client Experience Program Manager for IBM SmartCloud Control Desk, shares the details on how IBM SmartCloud Control Desk provides process control for both IT processes and non-IT. This solution works both on-premise and off premise depending on each clients unique environment. Clients are not alone in their journey as there is a community established on Service Management Connect and IBM Redbooks.

See the product in action by viewing demonstrations available on Service Engage at

In addition, try the product out through the 30 day no charge trial available on Service Engage at

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