Free Webinar: Learn how IT Service Management can help you deliver great service and delight your customers.

You can deliver great service and delight your customers!

As a provider of  IT services, you can no longer afford to just focus on technology and your internal organization.  You now have to consider the quality of the services you provide and focus on the relationship your team has with your customers.

Imagine a world where...

• Your service management costs are lower,
• Your users can get solutions and services using their phones and tablets without ever picking up the phone to call your service desk professionals, and
• Your disparate systems operate together across service, asset, and change management processes to drive down TCO ...

This is the world of IT Service Management, providing a framework that structures your IT activities and interactions to deliver world class service.

Want to learn more?

Join Judith Hurwitz for a free webinar as she discusses industry trends in IT Service Management.

Monday, November 17th, at 11am Eastern

Register for this exciting webinar today.

Manage IT like a Superhero! Save Time, Reduce Cost and Innovate in the Era of Cloud. "Optimizing IT and Service Management -- A Virtual Conference"

Do you need a one-stop shopping link to learn how to optimize IT and Service Management?  Check out the new Cloud & IT Optimization Digital Event Center at bit.ly/1riljeC

Learn how IBM can help you with the Operations, Performance, Analytics, Automation and Delivery of your IT services in today's complex on-prem, hybrid and cloud environments.

• Choose from a series of webinars that feature industry analysts and IBM subject matter experts. 
• Gain easy access to analyst reports, papers, trials, demos and more -- one stop shopping!
• Go from introductory to in-depth content on the topics that affect your business every day.  

AVAILABLE ON DEMAND NOW!  bit.ly/1riljeC

Do you know someone else who may be interested? Please feel free to share this open invitation with your colleagues.

We look forward to seeing you there.

A Simplified approach to IT Service Management

Check out the video I added to the right-side of my IBM Page.

In it, Brian Jeffrey, Client Experience Program Manager for IBM SmartCloud Control Desk, shares the details on how IBM SmartCloud Control Desk provides process control for both IT processes and non-IT. This solution works both on-premise and off premise depending on each clients unique environment. Clients are not alone in their journey as there is a community established on Service Management Connect and IBM Redbooks.

See the product in action by viewing demonstrations available on Service Engage at https://www.ibmserviceengage.com/it-service-management/#videos.

In addition, try the product out through the 30 day no charge trial available on Service Engage at https://my.ibmserviceengage.com/it-service-management/try.