It's no secret that Software-as-a-Service (SaaS) is here to stay, but what does that really mean for you? Join us to see how SaaS delivers a unified service management solution to simplify business processes, maximize asset efficiency, and improve the end user experience.
The Evolution of IT Service Management to a Cloud-Based Platform:
Impact on Your Business and Your Bottom Line
Wednesday, August 13 at 11 a.m. ET
During this Webinar you will learn:
- To increase visibility into all types of assets and services across your organization
- How the SaaS delivery model provides a unified solution
- How shifts in customer service are transforming IT Service Management
The Speaker: Rob Goodling, Market Manager, SaaS Business Programs Manager, IBM C&SI
Rob is the Market Manager for
IBM Cloud and Smarter Infrastructure Software-as-a-Service solutions and the
IBM SmartCloud Control Desk ITSM Solution. He has served in numerous strategy and product management roles at IBM, Candle Corporation, and Compaq Computer Corporation. Rob has extensive experience in developing new market areas for IT service management and cloud computing. He holds a Master of Business Administration from the University of Texas at Austin - The Red McCombs School of Business.
Interested to see what IBM is doing in the Cloud? Check out
IBMServiceEngage.com to learn more!
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